Cyber Vigilance: The Human Factor

Cyber-defenders face lengthy, repetitive work assignments with few critical signals and little control over what transpires. Their task is one of vigilance, well studied in contexts including air traffic control and medical monitoring....

Hacking the Human: The Prevalence Paradox in Cybersecurity

This paper is the winner of the 2017 Human Factor’s Prize! Rare signals are more difficult to find, even when taking into account their low occurrence. This phenomenon is termed “the prevalence effect”, and these failures-to-find represent diminished...